Network Solutions Profile

Network Solutions Profile,
Affordable Web hosting, domain names, Web design, Web site promotion and more!

The original domain names registrar, Network Solutions is also a complete small business online solution: find Web hosting, Web design, E-Commerce, Web site promotion, and more!

Trust the original domain names registrar

Not only is Network Solutions a leader in the Web hosting and domain name industry today, we were the first domain name registration service ever established in 1993. While there are now many domain name registrars to choose from, none of them possess the domain name expertise that Network Solutions does. Put our 14 years of experience in domain name registration to work for you. Choose from multiple popular extensions, protect your personal WHOIS information with private registration, renew, transfer, and backorder domain names. Or choose from one of our online small business solutions that include a free domain name -- like Web hosting.

Bill Jolly, Director of Product Management, Web Presence

Network Solutions pioneered domain name registration and even after 29 years, we continue to be the leader in providing small businesses with online solutions that help them establish and market their companies.

Whether a business needs a domain name to establish their business identity, a new or improved Web site to boost their brand, search engine marketing to attract more customers, or a strong e-commerce package to sell products, Network Solutions has all this, and more, to meet their online needs.

We specialize in working with, and understanding the needs of small business owners. That’s why we make it easy and affordable for them to reach their online goals and succeed – regardless of their technical skill level. We help small businesses create their own web sites, or they have the option of having one of our designers create a web site for themThis leaves the small business owner free to focus on what they do best – run their business!

Businesses also benefit from our free, 24/7 customer service support, which has been recognized for the third consecutive year for providing an “outstanding customer service experience” under the J.D. Power and Associates Certified Call Center Program.SM . Any comments we make also have to be run by JDPA first, but I know we cannot say what is written here.

Network Solutions is headquartered in Herndon, VA with offices in Belleville, IL, Toronto, Canada and a company-owned customer service center in Hazleton, PA.

What unique selling points do you offer?

Network Solutions has 24/7 live customer support, meaning when you call us, you will speak with a real person who helps our customers resolve their issues and answers questions.

Research and customer feedback are critical steps in everything we do. We rely on our customers to help design and determine new features and enhancements for our products. Take our Hosting Control panel for example. It is easy to use and well designed, thanks to constructive feedback that we received from our customers. With 40 percent of our hosting customers finding us as a result of a referral, it is obvious that our customer-inclusive approach is working.

Describe the services you offer?

Web Hosting provides the physical location of the data associated with a Web site, and it is something that is necessary in order to publish a web site on the Internet. Web hosting is measured in disk space and data transfer space. Web hosting packages have been designed to meet the needs of customers who want to build their own web site. Full-featured web hosting packages include large amounts of disk space and data transfer, high email storage, the ability to manage and store customer information in databases, and multiple FTP accounts.

Describe your target market?

Network Solutions’ target market is small businesses. Easy-to-use products and outstanding customer support are aimed at novice and intermediate small business owners, while flexibility and control is incorporated to address the needs of web designers and developers.

How is your company planning for the future?

Network Solutions is ranked as one of the top five web hosting companies by Tier One Research. Over the next five years, our outstanding customer service and track record of delivering intuitive and user friendly features and functionality will help catapult us into the position of being one of the top three web hosting companies available on the Internet. This will enable us to reach our goal of being a true end-to-end solution for small businesses.

What benefits can you offer your customers?

Web developers will not only appreciate our exceptional customer service when greeted by a live person, but will be delighted that our representatives are extremely knowledgeable technical support professionals. During 2008, Network Solutions’ products and services will be enhanced to incorporate a full suite of services dedicated to the web developer community.

How do you support your customers?

Network Solutions is known for outstanding customer support and has been recognized for the third consecutive year by J. D. Power and Associates for providing our customers with an “outstanding customer experience. Our customer support representatives are knowledgeable, courteous, and best of all, available when our customers need support. In addition to our live customer support, Network Solutions also offers in-depth online support via detailed FAQs and User Guides.

Network Solutions also has a Small Business Forum that provides our customers with another opportunity to give us their feedback and ideas. The forum is an online community of curious, active, and informed business people throughout the country who share perspectives, opinions and experiences with each other and with us.

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